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Free shipping, straight to your door

15% off when you join

Products made in the USA

Free shipping, straight to your door

15% off when you join

Products made in the USA

Free shipping, straight to your door

15% off when you join

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Free shipping, straight to your door

15% off when you join

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Free shipping, straight to your door

15% off when you join

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Free shipping, straight to your door

15% off when you join

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    Aviso de Privacidad

    PRIVACY POLICY — Pharma Grow
    Last updated: June 2026

    At Pharma Grow (operated by Epic Enterprises LLC, a company incorporated in Florida, United States of America), the privacy and protection of the personal data of our customers, visitors, and users is a fundamental priority. This Privacy Policy describes how we collect, use, store, protect, and share information obtained through our website pharmagrowlabs.com, sales platforms, social media, messaging apps, and other contact channels.

    By using our Site or purchasing our products, you agree to the practices described in this Policy. If you do not agree with any provision, we ask that you refrain from using our services.

    1. Data Controller.

    The controller of your personal data is Epic Enterprises LLC, operating under the trade name Pharma Grow.

    ●      Contact email: info@pharmagrowlabs.com
    ●      Website: pharmagrowlabs.com

    For users in Mexico, the processing of personal data is carried out in compliance with the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations, in accordance with the principles of lawfulness, consent, quality, information, purpose, loyalty, proportionality, and accountability.

    2. Personal Data We Collect.

    We collect personal information that you voluntarily provide when interacting with us:

    ●      Full name.
    ●      Email address.
    ●      Phone number.
    ●      Shipping and billing addresses.
    ●      Payment information (processed by authorized providers; we do not store full card details).
    ●      Purchase history and product preferences.
    ●      Information provided during inquiries or customer support requests.

    Information collected automatically when browsing the Site:

    ●      IP address.
    ●      Browser type and device used.
    ●      Operating system.
    ●      Pages visited and time spent.
    ●      Source of the visit (direct, search engine, advertising campaign).
    ●      Interactions with ads and campaigns.

    This information is obtained through cookies, pixels, and similar tracking technologies.

    3. Purposes of Processing.

    Your personal data will be used for the following primary purposes (necessary for the provision of the service):

    ●      Processing, confirming, and delivering orders.
    ●      Managing payments and invoicing.
    ●      Providing customer support and following up on purchases and shipments.
    ●      Preventing fraudulent activities and protecting user security.
    ●      Complying with applicable legal and regulatory obligations.

    Secondary purposes (subject to your consent, which you may revoke at any time):

    ●      Sending commercial communications: emails, SMS, WhatsApp, or push notifications with promotions, product launches, educational content, and news.
    ●      Personalizing the user experience on the Site.
    ●      Conducting statistical and browsing behavior analysis.
    ●      Improving our products and services based on usage and feedback.
    ●      Running loyalty and referral programs.

    4. Commercial Communications.

    If you subscribe to our communications or agree to receive them during the purchasing process, we may contact you via email, SMS, WhatsApp, or other channels with information regarding promotions, discounts, new products, and content relevant to your well-being.

    You may unsubscribe at any time via:

    ●      The unsubscribe link included in every communication.
    ●      An email to info@pharmagrowlabs.com with the subject line "BAJA DE COMUNICACIONES" (Unsubscribe from communications).

    Unsubscribing from commercial communications does not affect the receipt of transactional messages related to your active orders.

    5. Sharing Information with Third Parties.

    Pharma Grow does not sell or rent your personal information to third parties for their own commercial purposes.

    We may share information with service providers who assist us in business operations, under confidentiality agreements and exclusively for the contracted purposes:

    ●      E-commerce platforms (Shopify).
    ●      Payment processors (Stripe, Mercado Pago, PayPal, Shop Pay).
    ●      Courier and logistics companies.
    ●      Email marketing and automation platforms. ●      Web analytics tools (Google Analytics).
    ●      Advertising platforms (Google Ads, Meta Ads, TikTok Ads).
    ●      Technology and web hosting providers.

    We may also disclose information when required by law, court order, or a competent authority, or when necessary to protect the rights, property, or safety of the company or third parties.

    6. Cookies and Tracking Technologies.

    Our Site uses cookies, pixel tags, and similar technologies to improve the browsing experience, remember preferences, analyze Site usage, and display relevant advertising.

    Tools we may use include:

    ●      Google Analytics and Google Ads.
    ●      Meta Pixel (Facebook/Instagram).
    ●      TikTok Pixel.
    ●      Shopify Analytics.
    ●      Automation and remarketing tools.

    You can configure your browser to reject some or all cookies. However, disabling essential cookies may affect the Site's functionality, including the ability to complete purchases.

    7. Information Security.
    We implement reasonable technical, administrative, and physical measures to protect your personal information against unauthorized access, loss, alteration, disclosure, or destruction, including SSL/TLS encryption for data transmission and compliance with PCI-DSS standards for payment information.

    Although we use industry-recognized security mechanisms, no electronic transmission or storage system can guarantee absolute security. In the event of a security breach affecting your data, we will notify you as required by applicable law.

    8. Information Retention.

    Your personal data will be retained for the time necessary to fulfill the purposes described in this Policy, as well as to comply with legal, tax, regulatory, and customer service obligations. Once the purpose has been fulfilled, the data will be deleted or anonymized in accordance with internal procedures and applicable law.

    9. Minors.

    Our products, services, and content are directed exclusively at individuals over the age of 18. We do not intentionally collect personal information from minors. If we become aware that we have collected data from a minor without the authorization of the appropriate legal guardian, we will take reasonable steps to delete such information from our systems.

    10. ARCO Rights and Other Data Subject Rights.

    In accordance with the LFPDPPP and other applicable legislation in Mexico, you have the right to:

    ●      Access: know what personal data we hold about you and how we use it.
    ●      Rectification: request the correction of inaccurate or outdated data. ●     Cancellation: request the deletion of your data when it is no longer necessary or when you withdraw your consent.
    ●     Objection: object to the processing of your data for specific purposes.
    ●     Portability: receive your data in a structured, machine-readable format (where applicable).
    ●     Revocation of consent: withdraw the consent granted for the processing of your data at any time.

    To exercise any of these rights, please send your request to info@pharmagrowlabs.com, including: your full name, contact details, a clear description of the right you wish to exercise, and a copy of an official ID. We will respond within a maximum of 20 business days, in accordance with applicable law.

    11. International Data Transfers.

    As Epic Enterprises LLC is a company incorporated in the United States, your personal data may be stored and processed on servers located in that country or in other countries where our service providers operate. These transfers are carried out using appropriate protection mechanisms and in compliance with applicable law.

    12. Changes to this Policy.

    We may update this Privacy Policy at any time to reflect operational, technological, commercial, or legal changes. Modifications will be published on this page, along with the corresponding update date.

    For material changes, we will notify registered users via email or through a prominent notice on the Site at least 15 days in advance, whenever possible.

    13. Contact and Exercise of Rights.

    If you have questions about this Privacy Policy, wish to exercise your ARCO rights, or want to file a complaint regarding the processing of your personal data:

    ●      Email: info@pharmagrowlabs.com
    ●      Website: pharmagrowlabs.com

    If you believe your request was not handled correctly, you have the right to file a complaint with the INAI (National Institute for Transparency, Access to Information and Personal Data Protection) in Mexico: www.inai.org.mx


    Pharma Grow is a brand of Epic Enterprises LLC.

     

    Términos de Servicios

    TERMS OF SERVICE — Pharma Grow
    Last updated: June 2026


    By accessing, browsing, or making a purchase through pharmagrowlabs.com (the "Site"), you agree to be bound by these Terms of Service ("Terms"), as well as our Privacy Policy, Exchange and Return Policy, and other published policies. If you do not agree with any of these provisions, you must refrain from using the Site.


    The Site is operated by Epic Enterprises LLC, a company registered in the state of Florida, United States of America, which markets products under the Pharma Grow brand in Mexico and other markets. Every purchase made through the Site is subject to these Terms, regardless of the country from which the user accesses it.


    1. Use of the Site.

    Access to and use of the Site is permitted only for individuals over the age of 18 with full legal capacity to enter into contracts under the laws of their country of residence.
    You agree to:
    ●      Use the Site in a lawful and ethical manner and in accordance with these Terms.
    ●      Provide truthful, current, and complete information when making a purchase or creating an account.
    ●      Refrain from engaging in activities that could compromise the security, availability, or integrity of the Site or of third parties.
    ●      Refrain from attempting unauthorized access to systems, databases, or restricted areas of the Site.
    ●      Refrain from reproducing, copying, or redistributing the Site's content without express written authorization.

    2. Nature of the Products.

    Pharma Grow markets dietary supplements, wellness products, and hair care products. The information published on the Site—including product descriptions, educational articles, and marketing materials—is for informational purposes only and does not constitute medical advice, diagnosis, or treatment.

    Our products are not designed to diagnose, treat, cure, or prevent any disease, unless expressly stated and authorized by the appropriate regulatory body, such as COFEPRIS or the relevant competent authority. It is recommended to consult a healthcare professional before starting any supplement, especially in cases of:

    ●      Pregnancy or breastfeeding.
    ●      Pre-existing medical conditions.
    ●      Concomitant use of prescription medications.
    ●      Known allergies to any of the ingredients.

    3. Quality and Manufacturing Standards.

    Pharma Grow products are manufactured under Good Manufacturing Practices (GMP) in certified facilities. Some products are produced in plants registered with the U.S. FDA.
    Reference to facilities registered with the FDA or other authorities does not imply evaluation, approval, or endorsement by such authorities regarding the efficacy or safety of the products for any therapeutic indication.

    4. Individual Results.

    Results derived from the use of dietary supplements and wellness products may vary significantly from person to person. Factors such as age, genetics, general health status, diet, lifestyle, consistency, and duration of use influence the results obtained.

    Pharma Grow does not guarantee specific results. Customer testimonials and reviews reflect individual experiences and are not representative of typical results.

    5. Pricing, Availability, and Orders.

    All prices published on the Site are subject to change without notice and may be expressed in the currency indicated at the time of purchase. We reserve the right to correct typographical, pricing, or inventory errors.

    Receipt of an order confirmation does not constitute final acceptance of the order. Pharma Grow may cancel orders in the following cases:

    ●      Obvious error in pricing or inventory availability.
    ●      Incorrect or incomplete contact or shipping information.
    ●      Inability to contact the customer to validate necessary information.
    ●      Reasonable suspicion of fraud or unusual activity.

    In the event of cancellation, a full refund will be issued to the original payment method used.

    6. Payment Methods.

    We accept the payment methods enabled on the Site at the time of purchase, which may include credit or debit cards, Mercado Pago, PayPal, Shop Pay, or other platforms available depending on the region. Pharma Grow does not store complete bank card information.

    Payment data is processed directly by payment providers certified under PCI-DSS standards. Pharma Grow does not have access to users' confidential financial data.


    7. Shipping.

    Published delivery times are estimates and may vary depending on the recipient's location, product availability, the selected shipping service, and circumstances beyond our control (public holidays, weather-related issues, customs delays).

    Full shipping terms, coverage areas, and costs and timeframes are available in our Shipping Policy published on the Site.

    8. Exchanges, Returns, and Refunds.

    The conditions applicable to exchanges, returns, and refunds are detailed in our Exchange and Return Policy, which forms an integral part of these Terms. By making a purchase, the customer accepts said conditions.

    9. User Accounts and Subscriptions.

    Some services or benefits on the Site may require the creation of an account. You are responsible for maintaining the confidentiality of your credentials and for all activities carried out through your account.

    If products are offered under a subscription model, the frequency and amount of charges will be clearly stated during the purchase process. Customers may cancel their subscription by following the procedure indicated on the Site or by contacting the customer service team.

    10. Intellectual Property.

    All content available on the Site—including text, images, photographs, logos, trademarks, designs, videos, graphics, and other materials—is the property of Epic Enterprises LLC under the Pharma Grow brand, or of its respective owners, and is protected by applicable intellectual property laws in Mexico and the United States.

    Reproduction, distribution, modification, reverse engineering, or unauthorized use of any content on the Site without prior express written authorization is prohibited.

    11. Reviews and User-Generated Content.

    Users may share opinions, comments, or reviews regarding products and services. By posting content, the user declares that said content is truthful, does not infringe upon the rights of third parties, and that they possess the necessary rights to share it.

    Pharma Grow may use reviews and testimonials for informational, promotional, or advertising purposes, with or without identifying the author. We reserve the right to moderate, edit, or remove content that violates these Terms, is offensive, or is contrary to the law.

    12. Limitation of Liability.

    To the maximum extent permitted by applicable law, Epic Enterprises LLC and the Pharma Grow brand, along with their officers, employees, partners, and suppliers, shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from:

    ●      The use or inability to use the Site or the products purchased.
    ●      Errors, omissions, interruptions, or delays in the availability of the Site.
    ●      Results derived from the use of the products that differ from expectations.
    ●      Unauthorized access to user information by third parties beyond our control.

    The company's maximum liability to the customer shall in no event exceed the amount paid for the order that gave rise to the claim.

    13. Third-Party Sites.

    The Site may contain links to external sites or services operated by third parties (payment platforms, social networks, sales platforms). Pharma Grow does not control and is not responsible for the content, privacy policies, or practices of such sites. Accessing these links is at the user's own risk.

    14. Modifications to the Terms.
    We reserve the right to update or modify these Terms at any time. Changes will take effect upon their publication on the Site. Continued use of the Site after the publication of modifications constitutes acceptance of the new Terms.

    For material changes, we will notify registered users via email or through a prominent notice on the Site.

    15. Applicable Law and Dispute Resolution.

    These Terms are governed by the laws applicable in Mexico for transactions carried out within that territory. Any dispute arising from the use of the Site or the products sold shall be submitted, in the first instance, to direct negotiation between the parties. If unresolved, the parties shall submit to the jurisdiction of the competent courts in accordance with applicable law.

    To the extent that Mexican consumer protection laws (PROFECO) grant additional rights to consumers residing in Mexico, such rights shall prevail over any conflicting provision in these Terms.

    16. Contact.

    If you have questions, concerns, or complaints regarding these Terms of Service, you may contact us:

    ●      Email: info@pharmagrowlabs.com
    ●      Website: pharmagrowlabs.com

     

    Pharma Grow is a brand of Epic Enterprises LLC.

    Políticas de cambios y devoluciones

    EXCHANGE, RETURN, AND REFUND POLICY — Pharma Grow
    Last updated: June 2026

    At Pharma Grow, we are committed to offering products of the highest quality and a satisfying shopping experience. If any issue arises with your order, we will review each case individually to provide the best possible solution within the conditions established in this policy.

    1. Order Cancellation.

    Orders may be cancelled at no cost provided they have not yet been prepared or handed over to the corresponding courier service.

    Once the shipping label has been generated or the package handed over to the carrier, order cancellation is no longer possible. In such cases, the customer must wait to receive the product before initiating a return request—if applicable—in accordance with the conditions of this policy.

    Pharma Grow reserves the right to cancel orders in the following situations:

    ●      Obvious error regarding published prices or inventory availability.
    ●      Incorrect, incomplete, or unverifiable contact or shipping information.
    ●      Inability to contact the customer to confirm information necessary to process the order.
    ●      Reasonable suspicion of fraud, misuse of payment methods, or unusual activity related to the transaction.

    In any of these cases, a full refund will be issued to the original payment method used.

    2. Returns.

    We accept return requests within 10 calendar days of the order receipt date.

    To be eligible for a return, the product must meet the following conditions:

    ●      Be in its original, unaltered packaging.
    ●      Retain intact security seals and remain unopened.
    ●      Show no signs of use, consumption, handling, or damage attributable to the customer.
    ●      Include all accessories, promotional gifts, and documentation originally delivered.

    For reasons of safety, hygiene, and quality control, we do not accept returns of:

    ●      Products that have been opened or have had the security seal removed.
    ●      Products that have been partially or fully consumed.
    ●      Products showing signs of use or handling.
    ●      Requests made outside the 10-calendar-day window.

    3. Damaged, Defective, or Incorrect Products.

    If you receive a product that was damaged during transit, has a manufacturing defect, or differs from the item ordered, you must contact us within 5 calendar days of delivery to report the issue.

    To expedite the review and resolution process, we may request:

    ●      Photographs of the received product (showing the defect or damage).
    ●      Photographs of the outer packaging (shipping box).
    ●      Photographs of the shipping label or courier tag.
    ●      Order number.

    Once the issue is validated, we will offer, as appropriate:

    ●      Replacement of the product at no additional cost.
    ●      Exchange for the correct product.
    ●      A full or partial refund, depending on the case.

    4. Procedure for Initiating a Return.

    To initiate a return request or report an issue, please follow these steps:

    ●      Contact our customer service team at: info@pharmagrowlabs.com
    ●   Provide your order number, the reason for the return, and photographic evidence, if applicable.
    ●   Our team will review your case and provide detailed instructions, including a Return Merchandise Authorization (RMA) where applicable.
    ●  Ship the product according to the provided instructions. Returns sent without prior authorization may be rejected and returned to the sender.

    Response time: Our team will respond to your request within 48 business hours of receipt.

    5. Return Shipping Costs.

    In cases involving products that are damaged, defective, or incorrectly shipped by us, Pharma Grow will cover the return shipping costs.

    For returns due to customer remorse or a change of mind (within the applicable timeframe and conditions), the customer is responsible for return shipping costs, unless consumer protection laws dictate otherwise.

    6. Refunds.

    Once the returned product is received and inspected, we will notify the customer of the review outcome within 3 to 5 business days.

    If the return is approved, the refund will be processed using the same payment method used for the original purchase. Estimated processing times for the funds to be credited are:

    ●      Credit or debit card: 7 to 15 business days (subject to the issuing bank's internal processing times).
    ●      Mercado Pago: 5 to 10 business days.
    ●      PayPal: 3 to 5 business days.
    ●      Shop Pay: 5 to 10 business days.

    Pharma Grow has no control over the internal processing times of financial institutions or payment platforms. Once we have authorized the refund, the crediting of depends exclusively on said institutions.

    7. Packages Marked as Delivered.
    When the courier service marks an order as delivered to the address provided by the customer, such confirmation shall be considered sufficient evidence of delivery.

    In the event of issues (package not received despite being marked as delivered), Pharma Grow will actively collaborate with the customer and the carrier to conduct the necessary investigation. However, this does not imply an automatic guarantee of a refund or replacement, as the outcome will depend on the findings of the investigation with the courier service.

    We recommend ensuring that a secure and accessible delivery address is provided. Some logistics providers offer photographic proof of delivery, which may be requested as part of the investigation process.

    8. Exceptions and Limitations.

    This policy applies exclusively to purchases made directly through pharmagrowlabs.com. For purchases made through third parties (Mercado Libre, Amazon, or other platforms), the return policies of the respective platform apply.

    We reserve the right to deny return requests that do not meet the conditions set forth in this policy, particularly where there are indications of abuse or fraud.

    9. Contact.
    If you have questions regarding this policy, need assistance with a return, or wish to initiate a claim process:

    ●      Email: info@pharmagrowlabs.com
    ●      Website: pharmagrowlabs.com

    Customer service hours: Monday to Friday, 8:00 AM to 5:00 PM (Central Mexico Time). We will respond within 48 business hours.

     

    Pharma Grow is a brand of Epic Enterprises LLC.